What should I do if I can't complete the self-service change at the terminal?

Answer

If you encounter the following scenarios, you may need to contact us for manual binding change operation: 1. If your old mobile phone number is lost, you can't receive the verification code, and you can't answer the system's questions correctly when you change the binding number by yourself; 2. If you are prompted: abnormal account, unable to continue; Please return to the previous level, select [none of the above], select [suporte] to provide the relevant screenshots of the problem and indicate [apply for manual replacement of binding] to contact us.

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