What supporting documents should I upload if I receive incorrect/ damaged/ defective or incomplete merchandise?

Answer

Hello, thank you for contacting us regarding the product you received. To help you resolve this issue, we suggest that you first contact the seller and provide specific evidence, such as photos or videos highlighting the problem.If the seller does not respond, you can also initiate an after-sales request on the order details page. Please remember to upload the relevant evidence. To initiate an after-sales request, please follow these steps:Go to your Kwai profile page and click on "Kwai Shop".In the Kwai shopping center, go to "My Orders".Find the relevant order and click on it to enter the order details page. Click on 【Reembolsar】and follow the instructions on the page to proceed.Please note: if your order has passed the after-sales period, you will not be able to initiate an after-sales application.

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