Why can't I claim Kwai Golds after watching a video?

Answer

(1) Task requirements not met: Please ensure you meet the requirements for the video task, including watching the video in full without pausing or rewatching. (2) Network connection issues: An unstable network connection may prevent your viewing record from being submitted successfully. Please check your network connection and try reloading the page or rewatching the video. (3) Account issues: Make sure your account information is correctly set up and that no violations or other issues are affecting your ability to claim coins. During the activity period, if you violate the rules, including but not limited to cheating, creating multiple accounts for the same person, or downloading Kwai through illegal means, you will not receive coins. (4) System delays: Sometimes, there may be delays in the system, causing coins to not be distributed immediately. Please wait a while and check your account status again. (5) App issues: Ensure that your app is updated to the latest version. An outdated version may cause functionality issues. If none of the above apply, we recommend contacting Kwai customer support for further assistance and solutions.

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